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Frequently Asked Questions
Last Updated:
22 May 2026
General T's & C's
Who is behind GamesOn365?
What exactly is "The Platform"?
What is a "Player"?
What is an "Organiser"?
What is a "Venue Manager"?
Does GamesOn365 check or "vet" its users?
Can I cancel my subscription?
Can I get a refund if I don't play any games?
Player FAQs
What problem does GamesOn365 solve for me?
How does the platform help me find games?
Can I find teams quickly?
Do I need to be a top-level Player to use the platform?
How does GamesOn365 help me build my social network?
Is GamesOn365 platform only for specific sports?
Is GamesOn365 platform suitable for all ages?
Is GamesOn365 platform open to Players with all abilities?
How much does it cost to use the platform?
Player Safety & Due Diligence Checklist
Organiser FAQs
What challenges does GamesOn365 help my team overcome?
Does it save my team management time?
How does the platform help me fill open spots?
Is there an effective way to recruit new Players and Team members?
How much is the subscription for an Organiser?
Is there a combined subscription option?
Organiser Best-Practice Checklist
Reliability & Rating
How does GamesOn365 ensure reliability amongst Players and Organisers?
What does my rating mean?
Will my rating affect my ability to find games or Players?
Data Privacy
What information do you collect about me?
Is my profile information private?
How does the "Intelligent AI" use my data?
Is my payment information safe on GamesOn365?
Can I activate my account later after cancelation?
What payment methods can I use?
How does payment work for fill-in games?
Play As You Go (PAYG)
What is the 'Play As You Go' plan?
How do I buy credits?
Do my credits expire?
What is the cost of using the platform on PAYG?
Does the "Intelligent AI" work on the PAYG plan?
What is the difference between "Purchased" and "Reward" credits?
What happens to my credits if I upgrade to a Monthly Subscription?
Can I switch from PAYG to a Monthly Subscription later?
Play As You Go (PAYG) Credits, Deductions & Refunds
When are credits deducted?
Does it cost credits to list my venue?
When exactly are credits taken from my account?
I'm a Monthly Subscriber; do I still pay these credits?
What happens if a game is cancelled?
What if the Venue Manager deletes a whole time slot or closes their account?
What if I upgrade to a Monthly Subscription?
Can I get a refund if I cancel my own confirmed booking?
Do I lose credits if my application is rejected?
Venue Manager & Booking
How do I get my venue listed?
What does it cost to post my court availability?
How do I manage booking requests?
What happens once I approve a booking?
Can Organisers see my details before booking?
Can I reject a booking request?
What happens when I reject an Organiser's application?
What is the "24-Hour Lock"?
What happens if I cancel a confirmed booking?
What if an Organiser has a "Fill-in" request linked to a cancelled booking?
Can I delete a whole time slot from my venue?
When are credits charged for listing courts?
What happens if there is a technical error during slot creation?
How are refunds calculated for my account?
What happens to Organiser's bookings if I cancel my subscription?
What happens if I switch from PAYG to a Monthly plan?
What happens if the Organiser cancels his own approved booking?
What are the key responsibilities of a Venue Manager?